We can help your business change, improve and grow
We are experts in taking complex problems or opportunities and breaking these down into achievable solutions that generate value. Our aim is to help your business thrive. We partner with you and are heavily invested in getting you the best outcomes Regardless of the problem or opportunity, the process is simple and we can follow this to the level that you and the problem requires:
Understand the Problem AND Your Objectives
We work closely with you to define the problem and your objectives is part of our initial (complimentary) scoping workshop(s). Our approach is building a strong partnership and shared understanding early to provide a solid platform for future work together. If relevant we will deliver a project proposal for sign-off.
Understand the 'As Is' situation
We tailor our services uniquely to your unique context by building a complete understanding of your of the problem and its context in your organisation. This could involve a range of activities dependent on the problem we are trying to solve, from collecting and analysing data, workshops with your staff, reviewing and mapping out formal and informal proceses, understanding customer touchpoints or value maps, and completing market research.
Identify the 'To Be' Solution and Recommendations
Here we identify our recommended solution. This involves analysing the 'As Is' situation and identifying how things can be improved in line with the scope, problem and objectives. Here we propose a solution or solutions and clearly articulate the relevant resources, risks, and activities that will be required to move to the 'To Be'. If relevant this will include a detailed project plan for implementation and measures of success.
Implement the Plan
Some organisations may prefer and have the resources to proceed with implementation themselves, however we also have the skills and resources to lead this implementation, managing and liasing with internal and external stakeholders and working to agreed timelines, budgets etc. In this way we remain accountable and involved as your partner in the practical delivery of the project.
Post implementation review, measurement and support.
Here we work wit you to review the success of the project against agreed measures of success. We can also review and address any new issues that have arisen as a result of the project.
- Leverage Best Practice Industry Methodologies
- Data Driven
- Customised to Business Needs (not a one sized fits all approach)
Our Methods and Skills
We have extensive experience across a variety of methodologies, industries and skillsets and will work closely with you to apply the right approach for your specific requirements. This could include:
- Lean Six Sigma
- Business Process
- Agile Project Management
- Design Thinking
- Kepner Tregoe
- Continuous Improvement
- Business Process Management
- Process Mapping
- Customer Experience and Journey Mapping
- Quantitative and Qualitative Market Research
Specific areas we work in include:
Whether you are starting a business or growing an existing business, planning and strategy are critical. We can work with you to produce a strategy, underlying business plans and importantly translate these to operational action plans that will actually help you move in your chosen strategic direction.
We are experts at process design, mapping and improvement and can also identify IT and system requirements and implement these into your organisation.
We can guide you through a complete brand identity assessment and develop a marketing plan to deliver your unique value proposition to customers.
People are the heart of any successful business and we have extensive experience in psychology and people management. Whether you want to build staff engagement and wellbeing, look at recruitment options, offshore solutions, hire locally or develop better communication and engagement strategies—, systems and operating rythms we can assist both in the planning and execution to improve your organisations’ culture.
Data is critical to continued growth and improvement. We can implement data collection, analysis and reporting to give you the information you need to make the right business decisions moving forward.
Customers are at the centre of everything and understanding your customer experience is critical. From market research design and implementation to customer experience mapping we can help you better understand your customers and therefore improve what and how you deliver to them.
